Premium Support

Premium support provides complete, proactive support to meet the demanding needs of clients who work with real-time data.

Starter and Basic Support

Starter and Basic support are included with the purchase of each subscription. Basic support includes everything in Starter Support plus weekly custom insights.

Support Service Levels

SERVICE
LEVEL

  • Implementation
  • Technical Support
  • Account Management
  • Strategy Calls
  • Custom Insights
  • Presentation-ready QBR content

STARTER

  • Managed
  • Email

BASIC

  • Managed
  • Email
  • Weekly

PREMIUM

  • Managed
  • Named Account Manager
  • Email
  • Monthly
  • Weekly

STARTER

  • Implementation
  • Technical Support
  • Account Management
  • Strategy Calls
  • Custom Insights
  • Presentation-ready QBR content
  • Managed
  • Email

BASIC

  • Implementation
  • Technical Support
  • Account Management
  • Strategy Calls
  • Custom Insights
  • Presentation-ready QBR content
  • Managed
  • Email
  • Weekly

PREMIUM

  • Implementation
  • Technical Support
  • Account Management
  • Strategy Calls
  • Custom Insights
  • Presentation-ready QBR content
  • Managed
  • Named Account Manager
  • Email
  • Monthly
  • Weekly
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